Cloud Partner Panel
Full feature overview
| Trial version | Basic | Advanced | Premium | |
|---|---|---|---|---|
| Pricing | Free for 30 days | €250 /month | €600 /month | €1500 /month |
| Number of customers | Up to 2 | Up to 10 | Up to 30 | Up to 100 |
| Management | ||||
| Centralized CMDB (based on ITIL: Configuration Management Database) | check | check | check | check |
| Centralized Configuration Sets | check | check | check | check |
| Enable GDPR compliance by removing the need to sign into to your Dynamics 365 Customer Engagement client instances | check | check | check | check |
| Easily manage versions of tenants and deployed solutions | check | check | check | check |
| Migrate, Upgrade and Update | ||||
| Roll out Solution updates across Dynamics 365 Customer Engagement instances | check | check | check | check |
| Bulk Import data to Dynamics 365 Customer Engagement Instances | check | check | check | check |
| Deploy your own solutions using the JumpStart method | check | check | check | check |
| Usage Insights | ||||
| Centralized Insights into all customers Dynamics 365 Customer Engagement instances | check | check | check | check |
| Centralized Insights into all customers Office 365 organizations | check | check | check | check |
| Compare and benchmark your clients usage and activity | 90 day¹ retention | 180 day¹ retention | 365 day¹ retention | lifetime¹ retention |
| Fast Deployment | ||||
| Use JumpStart 365 implementation method to quickly on-board new clients | check | check | check | check |
| Build a questionnaire to ask clients about most frequent configuration preferences | check | check | check | check |
| Prevent incompatibility between solutions/addons | check | check | check | check |
| Connectivity | ||||
| Integrates with your Azure AD | check | check | check | check |
| Includes CloudChains | check | check | ||
| IP to the Cloud | ||||
| Track and manage licensing of your IP in Dynamics 365 Customer Engagement instances | check | check | check | check |
| Partner Representation | ||||
| Use your own branding, style and name | check | check | check | |
| Use multiple brands, assign each customer to a specific one | check | |||
| Embed your support channels into client Dynamics 365 Customer Engagement instances (Phone, Email and Live Chat) | check | check | check | |
| Integrate your own Dynamics 365 for Customer Service (case and support) system | check | check | check | |
| Integrate your support Bots (Microsoft Bot Framework) as a support channel | check | check | ||
| Service Level Agreement | ||||
| Self service | check | check | check | check |
| Online Support Portal | check | check | check | |
| Live remote assistance | check | check | ||
| Dedicated Technical Account Manager | check | |||
| Pricing | Free for 30 days | €250 /month | €600 /month | €1500 /month |
1: All data retention is up to maximum compliancy according to EU Law.